The best thing I would recommend to you is to update to TVPaint 11, but if you prefer to work with TVPaint 10 and do not want to pay for the upgrade to 11, then you should update to the most recent iteration of TVPaint 10, which was TVPaint 10.5.7. there's a link to subscribe on the main website: scroll down to the bottom, the link is on the lower left.) In the new TVPaint 11 it will give you a pop-up reminder whenever there is an update to the software available, but that feature didn't exist back in TVPaint 10. (when did you buy it ? And do you not receive the TVPaint newsletter where updates are announced ? You should subscribe. TVPaint 10.0.16 is very old and no longer supported, so it's surprising that you would be using such an old version. Your first step to fixing your issue is to update your software.
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